Returns & Exchanges
At ModCloth, we want you to love your unique finds, but if a fit isn't quite right, we accept returns of unworn, unwashed items within 30 days of purchase. Domestic customers can choose between a refund to the original payment method or a store credit with a bonus incentive.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Refund Method
Select whether you would like a refund to your original form of payment or a ModCloth store credit, which often includes a free return shipping label.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging with all tags still attached.
Ship It Back
Drop your package off at any authorized USPS location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing